Find the “Forget password” option in the login page. On clicking the option, a page will appear asking for your email and contact number. After you filled up the form with proper details we will send you a security code, which can be used to login into your account and reset your password.
Try logging in once again using email and password. If it does not work than try getting the security code using “Forget password” option. If it still does not form than fillup the “Contact form” and we will contact you or get in touch directly using “Contact Us” options.
Go to “Track order” option present in the top band of the page, or under customer service in the footer. Enter your tracking ID in the form given and thus you can track your order. The tracking ID will be provided to you while you have placed your order.
We will send you an email and SMS for the confirmation of your order. You can also check your order details in “My Order” option present in “My Account” page.
You can change your delivery address anytime before the order is packed and dispatched. You can check for packing and dispatching details of your order in the “Track order” option present on the top of the page. Extra charges will be asked if you attempt to change the delivery address after the order is dispatched.
You cannot order the product at that particular moment but you can fill up the option saying “Inform me when the product is available” and we contact you through email or phone when the product will be in stock.
You can cancel the order before it reaches the processed status. You can cancel your order in the “My order” option or you can contact us to cancel your order.
Please refer to the shipping policy mentioned in the footer
Please refer to the Cancellations and Returns policy mentioned in the footer
Snacktopus.com offers you multiple payment methods to choose from. You may use Internet banking, Cash on delivery (COD), credit card EMI and wallet to make your purchase. Snacktopus.com also accepts Payments using Visa, MasterCard, Maestro and American express credit/debit cards.
Snacktopus.com assures maximum level of security for online transactions. Snacktopus.com is enabled with highest level of secured socket layer protection. All online payments on Snacktopus.com are processed through secure, trusted, reputed and partnered payment gateways managed by leading banks. Bank now use the 3D secure password service for online transaction, providing an additional layer of security through identity verification.
We and our payment gateway partner are continuously monitoring the online payment transactions going on. If there is any suspicious activity felt by any one of us than the transaction will be kept on hold and the customer will be ask for identification proof. If everything goes fine than the transaction process will be resumed and we will apologies the customer for the inconvenience.
The cashback offered to you from Snacktopus.com is securely stored in your wallet and you can redeem those cashbacks while you make a purchase in the near future,
The money will be reversed to your bank account instantly. You can check your bank balance for confirmation.