Cancellation of the orders are allowed ONLY on the same day the order is placed. Once the order status is ‘processing’ they cannot be cancelled under any circumstances. We deliver only fresh order and products are perishable, hence we cannot use the products incase orders are cancelled. We request customers to note that they are liable to make the full payment for orders which have been procured based on their order. Refusal of taking delivery is also not allowed and the consumer would still be liable to make the payment.
As we source all products only based on your order to ensure 100% freshness of the products we are confident that the products which you have received will taste great. Since we pick up the products ONLY based on confirmed orders, we cannot accept any returns.
All Brands that we curate have a track record of zero complaints on quality.
In the rarest of rare events if you still have any issues with the products you have received we would be very keen to understand your feedback and look at appropriate action.
However, none of the above terms affect your statutory rights or your rights under the Consumer Protection Regulations when goods are faulty or incorrectly supplied. In the unlikely event of this being the case, we will initiate the return process after getting the complete details including the picture of the product. Please contact customer support for help